Shipping & Returns
Shipping Policy
At Drewz Lighting, we strive to process and ship orders as quickly as possible. Most orders are processed within 1–3 business days after payment has been received and verified. Shipping times may vary depending on product availability, carrier delays, weather conditions, and destination.
Once an order has been shipped, customers will receive tracking information when available. Drewz Lighting is not responsible for delays caused by shipping carriers, incorrect shipping information provided by the customer, or circumstances beyond our control.
Customers are responsible for ensuring that all shipping information is accurate at the time of purchase. Additional shipping charges may apply if an order must be reshipped due to an incorrect address.
Return & Exchange Policy
At Drewz Lighting, customer satisfaction is important to us. Returns may be accepted within 30 days of delivery, subject to the conditions outlined below.
To qualify for a return:
-
Items must be unused, unopened, and in their original packaging.
-
Items must be in new, resalable condition.
-
Proof of purchase may be required.
Customers are responsible for all return shipping costs. Approved returns are subject to a 25% restocking fee, which will be deducted from the refund amount. Original shipping charges are non-refundable.
No exchanges are offered. If you wish to purchase a different item, a new order must be placed.
Drewz Lighting reserves the right to deny returns that do not meet the conditions listed above or that show signs of use, installation, damage, or modification.
For return requests or questions, please contact us at info@drewzlighting.com